National Auto Service PTY LTD Pre-Purchase and Post-Purchase Inspection Terms and Conditions

By booking a pre-purchase or post-purchase inspection through National Auto Service PTY LTD, you agree to the following terms and conditions that relate to this service:

1. Fees, Cancellation and Exclusions

  1. In consideration of National Auto Service PTY LTD providing the vehicle inspection report, you agree to pay the fees as laid out on our website booking portal or as discussed by one of our team members over the phone. These fees are as following:
    1. Gray’s Retail Pre-Purchase Inspection (light vehicles)- $159.00 AUD: this category applies to all regular vehicles valued under $39,999 AUD, either for private sale or those on auction at sites such as Gray’s online
      • If the vehicle is listed on an auction or private sale site for lower than market value, where the vehicles market value is currently $40,000 + AUD, the high-performance inspection price of $299.00 applies. The vehicles market value is to be researched and calculated by the customer before selecting the appropriate fee category. National Auto Service PTY LTD has the right to request the additional funds before going ahead with the inspection or before providing the completed report. The customer may either pay the difference or cancel the inspection (within the cancellation policy as listed below).
    2. High Performance Vehicles ($40,000+)- $299.00 AUD: this category applies to all vehicles valued over the price of $40,000 AUD, either for private sale or those listed on auction at sites such as Gray’s online.
    3. Classic (20 + years in age)- $299.00 AUD: this category applies to all vehicles that are over 20 years old (1999 model vehicles or earlier)
    4. Commercial (non-standard driving licence)- $499.00 AUD: this category applies to all vehicles that require a heavy-vehicle specialised licence OR those vehicles that exceed 4.5 tonnes gross vehicle mass (GVM).
    5. Gray’s Dealership Inspection- Retail- $249.00: this category applies to all set price (buy now) cars at auction houses, but specifically at all vehicles in the dealership sector of Gray’s Online.
    6. Additional Points:
      • It is the sole responsibility of the customer to select the correct pricing category.
      • If the incorrect pricing category is selected the difference in funds must be paid by the customer to National Auto Service PTY LTD before the inspection is booked in and completed. For example, if the regular pre-purchase inspection category at $159.00 is selected for an inspection on a high-performance vehicle valued at $40,000 or more, then the customer is required to pay the difference of $140.00 AUD, before their inspection will be booked and carried out.
      • National Auto Service PTY LTD has the right to cancel any and all bookings on the basis of incorrect selection of price category.
      • National Auto Service PTY LTD will attempt to contact the customer with the provided details at time of booking. If the customer provided incorrect details or the customer is unreachable and does not respond to phone call, National Auto Service PTY LTD has the right to hold the report until the difference in price is paid.
  2. National Auto Service PTY LTD requests that customers provide no less than twenty-four hour’s notice of customer intention to cancel a booking. In the event that a customer cancels a booking equal to or more than 24 hour’s notice the customer will be entitled to a full refund. However, in the event a customer cancels a booking with under 24 hours’ notice, National Auto Service PTY LTD reserves the right to charge a cancellation fee. If the inspection has already been completed National Auto Service PTY LTD reserves the right to not issue a refund and will provide the customer with the requested report.
  3. National Auto Service PTY LTD reserves the right to choose to not undertake an inspection for any type of vehicle or item, or cancel an inspection, for any reason, in which case the customer will be entitled to a full refund.
  4. National Auto Service PTY LTD will not assemble, erect, dismantle or disturb any part of the structure, fixture, assembly, component or internal/external mechanisms as part of the inspection process. The vehicles condition at the time of inspection is what will be inspected. National Auto Service PTY LTD will not be responsible for aspects of the vehicle that cannot be inspected due to but not limited to such circumstances, the vehicle having a flat battery, the vehicle not containing fuel/oil/ or other fluids. National Auto Service PTY LTD requires that the vehicle be located and assembled on a safe and level surface, with walking distance around the vehicle. In the event that some of these conditions cannot be met you (the purchaser) accept that National Auto Service PTY LTD may not be able to perform a complete inspection.
  5. National Auto Service PTY LTD reserves the right to complete the inspection report components only. Any additional, specific customer requests or comments included in the booking (for additional or specific checks of the vehicle), may be considered, however National Auto Service PTY LTD reserves the right to not complete these additional, for any reasons whatsoever, including requests if they are beyond the scope of the inspection report and/or take a considerable amount of extra time to check or inspect. If the customer (you) would like specific components or parts of the vehicles that is not included in the inspection report an additional fee will apply.

2. Inspection Process

  1. Following the completion of payment for an inspection, the customer will receive a receipt, this is confirmation of booking. Bookings will be organised at National Auto Service PTY LTD discretion.
  2. All booking times and dates are subjected to change. In the event a vehicle is on auction, the latest a report will be sent to a customer is no later than 2 hours before the close of the vehicle auction.
  3. National Auto Service PTY LTD reserves the right to keep all qualified mechanics details private. Customer details are held on a safe saver up to Federal Government standards.

3. Pre-Purchase Inspection Reports

  1. The inspection of any vehicle undertaken by National Auto Service PTY LTD is a VISUAL mechanical inspection only. National Auto Service PTY LTD will not be responsible for any defects that are discovered following the purchase of the vehicle that were not visually apparent during the inspection. The inspection will cover the items set out in Pre-Purchase/Post-Purchase Report Disclaimer below. No parts or components of the vehicle will be removed during the inspection process. You acknowledge that National Auto Service PTY LTD uses accepted methods to identify faults within a vehicle, and that these methods will not necessarily identify all faults within a vehicle. Customer should make their own educated decision based on the age and condition of the vehicle at the time of inspection, as to whether to purchase.
  2. The report provided by National Auto Service PTY LTD is only current at the time it issued. It is the buyers responsibility (you) to conduct a visual inspection of the vehicle at the point of sale as National Auto Service PTY LTD can only advise on the condition of the vehicle at the time of inspection. This report is NOT a roadworthy certificate and cannot be used as a roadworthy certificate – you should contact the relevant transport authority in your state or territory for road worthy certificate requirements.
  3. National Auto Service PTY LTD is not required to conduct a road test unless possible at the inspection location. Any/all auction houses have their own rules and regulations that National Auto Service PTY LTD will abide by. You accept that in this case some portions of the report may be unable to be completed due to onsite these restrictions. If a road test is able to be done, the vehicle must have adequate petrol and a running battery. National Auto Service PTY LTD will not undertake a road test on any vehicle which appears, as determined by the inspector, not to be in a roadworthy condition, not driveable at the time of inspection for any reason, or if the vehicle is not registered in the relevant state. Vehicles are only road tested to the speed limit of the local area and will not be tested over 60 kms p/h.
  4. You should consider the age and condition of the vehicle at the time of inspection, and any report provided by National Auto Service PTY LTD should be read in context. National Auto Service PTY LTD does not provide any warranties regarding the nature, reliability, accuracy, or completeness, of any information contained in the report.
  5. National Auto Service PTY LTD does not check for any manufacturer recall noticed and it is the customers responsibility to do so.
  6. Notwithstanding the result of any inspection, National Auto Service PTY LTD does not guarantee the vehicle tested will pass a roadworthy inspection.

4. Your responsibilities

  1. The inspection will be undertaken at the location notified by you (or the relevant vehicle seller) to National Auto Service PTY LTD Inspect. It is your responsibility to arrange for your vehicle to be at the inspection location at the time of the booking or to procure that the vehicle seller makes available his or her vehicle at the inspection location at the time of the booking. 
  2. The report is prepared and provided by National Auto Service PTY LTD to the person who requested the inspection on our booking system. You must not under any circumstances provide the report to any third party.
  3. If the inspection undertaken by National Auto Service PTY LTD is a pre-purchase/post-purchase inspection, the purchaser is responsible for searching public records in relation to the vehicle, for example, if the vehicle has been written off or the VIN or engine number of the vehicle is inauthentic or any other matter. National Auto Service PTY LTD will not be responsible for verifying the accuracy of vehicle mileage as indicated by the vehicles odometer, and is not responsible for determining if it is incorrect or has been tampered with.
  4. You must provide National Auto Service PTY LTD with any material information that you have or that you are aware of in relation to the vehicle which is the subject of the inspection. For example, the vehicle’s service history, if the vehicle is unregistered, any major mechanical repairs undertaken on the vehicle or if the vehicle has suffered structural damage due to its involvement in a collision.  National Auto Service PTY LTD relies on the complete disclosure of this information from you and the accuracy of any such information and will not be responsible if the Report is inaccurate due to any information provided by you being inaccurate.
  5. You understand that the Report is not, and should not be considered to be recommendation to purchase or not to purchase a vehicle. The decision to purchase a vehicle is your own having regard to such matters as you consider relevant having regard to your own circumstances and your own investigations and enquiries.

5. Liability

  1. Other than as set out in this clause, and to the full extent permitted by law, all rights, remedies, conditions, guarantees and implied and express warranties in respect of any goods or services provided by National Auto Service PTY LTD are HEREBY EXCLUDED.
  2. To the full extent permitted by law, National Auto Service PTY LTD will not be liable to you for loss of use, production, profit, revenue, business, data, contractor anticipated savings or for delay or for any financing costs or increase in operating costs or any economic loss for any indirect or consequential loss or damage. National Auto Service PTY LTD will not be responsible for the terms of any transaction between you and any person in relation to any vehicle inspected by National Auto Service PTY LTD or for resolving any dispute between you and any person.
  3. For the purposes of this section, the term National Auto Service PTY LTD will mean National Auto Service PTY LTD its related bodies corporate and each of their officers, employees, contractors and agents, whether individually or collectively.
  4. You agree to indemnify National Auto Service PTY LTD against any liability, loss, claim or demand if Are You Selling or Gray’s Online (or any of its officers, representatives, employees or agents) suffers any loss or damage or incurs any cost in connection with a breach by you (or any of its officers, representatives, employees or agents) of these terms and conditions.
  5. These terms and conditions will survive the expiration or termination of this agreement.
  6. Intellectual Property: All Intellectual Property Rights in the National Auto Service PTY LTD services are vested in National Auto Service PTY LTD and there is no assignment of Intellectual Property Rights in any materials provided National Auto Service PTY LTD to you as part of the provision of services to you. For the purpose of this clause, “Intellectual Property Rights” means all rights in present and future registered and unregistered copyright, trademarks, designs, patent, semi-conductor or circuit layout rights resulting from intellectual activity in the electronic, industrial, scientific, literacy or artistic fields. National Auto Service PTY LTD retains all rights to the Report and the data contained in it and provides any Report subject to the terms of these terms and conditions.  Nothing in this clause will operate to limit or restrict National Auto Service PTY LTD rights in relation to the data contained in any Report for purposes other than for providing you with a Report. 
  7. Termination: Either party may terminate this agreement by immediate written notice to other if the other party breaches any of these terms that is not capable of remedy or if the other party breaches any of these terms that is incapable of remedy and the other party fails to remedy such breach with 14 days written notice.

Pre-Purchase/Post-Purchase Report Disclaimer

  1. This is a visual, non-mechanical inspection only. This inspection is not a roadworthy inspection. Vehicle components will not be removed from the vehicle during the inspection. You acknowledge that while the inspectors use accepted methods for fault detection, these methods may not identify all faults. The inspection includes the vehicles:
    • Vehicle Body
    • Interior Vehicle Inspection
    • Exterior Vehicle Inspection
    • Electrical Systems Inspection
    • Engine Systems Inspection
    • Braking Systems Inspection
    • Cooling Systems Inspection
    • Fuel Systems Inspection
    • Exhaust Systems Inspection
    • Steering & Suspension Systems
    • Safety Systems Inspection
    • Transmission Systems Inspection
    • Final Drive Systems Inspection
    • Chassis Inspection
    • Under structure Inspection
    • and a Road test, where possible.National Auto Service PTY LTD will not be responsible for defects found before or after the inspection is carried out, including items that may not be visually identifiable at the time of inspection.
  2. The inspection is only current as at the time and date of issue. It is not a roadworthy certificate (RWC), and cannot be used as one. Inspectors are not required to follow up manufacturer recall notices. The inspection is visual verification against the vehicle condition at the time of inspection.
  3. It is buyer’s responsibility to assess the vehicle at the point of sale.
  4. National Auto Service PTY LTD will not be responsible for the terms of any agreement or transaction between any persons in relation to any vehicle inspected.
  5. National Auto Service PTY LTD will not be responsible for resolving disputes between parties in relation to any transactions.
  6. Subject to all applicable laws, National Auto Service PTY LTD does not provide any guarantee, warranty or representation regarding the nature, reliability, accuracy or completeness of any information contained in the inspection or the fitness of the information contained in the inspection for any purpose intended.
  7. National Auto Service PTY LTD has no further responsibility regarding post-purchase of any vehicle inspected and is not responsible is not responsible if customer is unhappy with their purchase.
  8. National Auto Service PTY LTD will not be liable to you for loss of use, production, profit, revenue, business, data, contractor anticipated savings or for delay or for any financing costs or increase in operating costs or any economic loss for any indirect or consequential loss or damage.

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