National Auto Service PTY LTD
These terms and conditions form part of the contract (“agreement”) between National Auto Service PTY LTD (ABN: 27 600 196 996/ ACN: 600 196 996 ) trading as National Auto Service (in this agreement, “we” or “us”) and the customer (in this agreement, “you”) that is formed when you sign a form issued by us that describes services that we will perform (“Service Authorisation”) or when we agree to sell products to you.
You acknowledge that these terms and conditions and the Service Authorisation in body the whole agreement between you and us. You agree that the scope and terms of the Service Authorisation (including prices and quotes) may change as a result of updated instructions from you. By offering to buy products and/or services from us and by signing a Service Authorisation you agree to be bound by this agreement.
A reference to “products” in this agreement includes all parts or products fitted as part of services we provide to you, unless the context requires otherwise.
All our prices and quotes include GST unless stated otherwise. A quote or price is only binding on us once the Service Authorisation has been signed, verbally agreed over the phone, or via email. National Auto Service will accept these additional authorisation methods, to fall under the same code of practise as a signed document. The scope and pricing of the Service Authorisation may change as a result of updated instructions from you.
3. Performance and Services
We agree to perform the services as described in the service authorisation (or as amended as a result of updated instructions from you). These services are fluid as in some circumstances once works have commenced on your vehicle, we uncover further issues, that require repair, to ensure your safety.
You agreed to pay us in full for all services rendered and products supplied before removing your vehicle and/or the products (as applicable) from our premises, unless otherwise agreed. You further agree that payment of all amounts for work as set out in the service authorisation and (in the absence of manifest error) all amounts set out in that document become due upon completion of the relevant work and must be paid by close of business on the day of completion of the work, unless we have agreed otherwise.
To the extent allowed by law in the event that you:• become bankrupt;• have an administrator, controller, liquidator, receiver or receiver and manager appointed (“external administrator”); or• any steps are taken, or proceedings commenced, to make you bankrupt or have an external administrator appointed
This agreement will terminate with immediate effect and any outstanding monies will become due and payable immediately.
5. Returns Policy
Our returns policy does not affect your rights under the Australian Consumer Law. This policy is provided in addition to your rights under the Australian Consumer Law.
You may return a product for a refund or exchange within 14 days with proof of purchase, unless that product is:• a discontinued part;• not in resalable condition; or• any other product that has been fitted to a vehicle
We will not be liable for your freight or other costs in returning products unless otherwise agreed, or where you are entitled to such costs under the Australian Consumer Law.
6. Australia-Wide Guarantee
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Our guarantee below is provided in addition to your right under the Australian Consumer Law.
|Product/ Service||Guarantee Period|
|Workmanship||Lifetime guarantee on all labour we perform|
|New parts||12-month guarantee (whichever occurs first) on all new parts supplied and installed by National Auto Service technicians|
|Batteries||Up to 12 months depending on the manufacturers terms & conditions|
We will repair or exchange (where possible) the product or service if it becomes defective within the guarantee period set out above. We will bear the reasonable costs incurred in claiming the guarantee.
The warranty will not apply:
- to normal wear and tear;
- to maintenance items such as globes, wiper blades, lubricants and fluids; or
- where the defect is a result of
- interference, accident, misuse, abuse or neglect;
- unsafe or inappropriate driving practises; or
- where the goods are subsequently repaired or modified by an unauthorised service agent.
In order to make a claim under this guarantee, contact National Auto Service PTY LTD directly on 1300 786 955. National Auto Service PTY LTD, will repair, exchange or re-supply (at its discretion) the product or service provided the claim falls within the conditions set out in this document.
Claims should be sent to the address below:
National Auto Service PTY LTD
13/32 Silkwood Rise, Carrum Downs, 3201, Australia
Phone: 1300 786 955
Property in, and ownership of, the product (including as part of services rendered) does not pass from us to you until you have paid for the product or services in full.
Where we have indicated that we will accept payment by cash or other negotiable instrument, title will pass to you upon all relevant funds being cleared.
Product supplied by us will be at your soul risk immediately upon delivery to you or into a third parties custody on your behalf (whichever occurs sooner).
You acknowledge that we have lien (under general law or equity) overall products in our possession belonging to you, including your vehicle and all goods in order attached to your vehicle (“Lien”), to secure payment of any or all amounts outstanding from time to time.
You agree that we may, at our discretion, exercise the Lien in respect of any due and unpaid amounts outstanding by you and may retain your vehicle and/or any goods in your vehicle and serve notice on you requiring immediate payment of the amounts outstanding by you.
That’s outstanding have not been paid within three calendar months of us providing notice to you, and if we do not hear from you after making reasonable attempts to contact you, we may sell your vehicle and/or all goods in or attached to your vehicle in accordance with any applicable legislation relating to the disposal of uncollected goods and vehicles.
In the event that we sell your vehicle and/all goods, we will apply the proceeds in the first instance to the satisfaction of the amounts outstanding by you and the cost of exercising the right of sale.
We will not be liable to you or any third-party in respect of any claim for injury, death, loss or damage to any person or property caused or arising out of the use of products sold by us, or out of any services performed by us, except to the extent that liability is imposed upon us or implied into a transaction by this agreement or by any statutory provisions that cannot be excluded by this agreement.
We have no authority to accept any good for safe custody from you and will not be liable in any case for loss of, or damage to, any articles alleged to have been left with us or by you or alleged to has been left in your vehicle, however such loss or damage was caused.
11. Authority in Respect of the Vehicle
You authorise us to do every act, matter and think that we consider desirable or necessary for us to provide you with the products and/or services set out in the Service Authorisation in respect of your vehicle, including (but not limited to):
(a) Entering the vehicle; and
(b) Test driving your vehicle (including driving your vehicle to another location outside of the premises
We will comply with all applicable privacy legislation, including the Privacy Act 1988 (Cth).
Do you indicate otherwise, you hear by consent to us using your personal information for the following purposes:(a) Our internal marketing activities, including direct marketing, database compilation, analysis of demographics and the processing or creation of other marketing information;(b) Customer service and individual follow-up calls, letters or emails enquiring as to your satisfaction with our products and services;(c) Reminders that your vehicle may be due for a service or that your registration maybe due for renewal;(d) Advising you of information which may be relevant to you including, making you aware of offers that we feel may be of interest to you.
If, at any time, you wish to withdraw your consent to any one or more of the above purposes, would like to access your personal information or have any other privacy concerns, please contact our Team on 1300 786 955.
The proper law of the agreement between you and us will be adhered to in the relevant states or territories and the parties agree to submit to the exclusive jurisdiction of the courts of that state.